Welcome to Veltriia. This Refund Policy outlines the terms, conditions, timeframes, and financial guidelines governing monetary refunds for purchases made through our online store. We strive to maintain a transparent, fair, and reliable financial process so that our customers can shop with absolute peace of mind. By purchasing from our website, you agree to comply with the refund terms detailed below.
1. Refund Eligibility Timeline
- 30-Day Window: Customers are eligible to request a formal monetary refund within 30 calendar days from the exact date their order was successfully delivered.
- Transaction Verification: To qualify for a refund, the associated transaction must be fully verified in our system, matched with a valid order number, and tied to an approved resolution following an inquiry or qualifying order cancellation.
2. Refund Methods and Processing
- Original Payment Source: Approved refunds are issued strictly back to the original payment method used during checkout (e.g., credit card, debit card, or approved digital wallet).
- Processing Speed: Once a refund is approved and initiated on our end, please allow 5 to 7 business days for the funds to clear and appear in your bank account or credit card statement, depending on your financial institution's processing times.
- Non-Cash Alternative: We do not offer cash refunds or alternative off-system payout methods.
3. Order Cancellations and Pre-Shipment Refunds
- Cancellation Window: If you request an order cancellation before your package has entered the fulfillment or shipping phase, your refund will be processed immediately.
- Full Recompense: Pre-shipment cancellations result in a 100% full refund of the transaction amount returned directly to your payment source.
- Post-Fulfillment Limitation: Once an order has been packed and handed over to our shipping carriers, it can no longer be canceled prior to delivery, and refund eligibility will be assessed after the delivery process is completed.
4. Damaged, Defective, or Incorrect Item Refunds
- Reporting Window: If you receive an item that is defective, structurally damaged, or incorrect, you must notify our support team within 48 hours of delivery.
- Verification Proof: To expedite your refund, clear photographic evidence showing the damage or discrepancy must be provided via email.
- Resolution: Upon verification of a damaged or incorrect delivery, a full refund of the purchase price (including any associated billing costs) will be issued promptly without requiring additional financial burden on your part.
5. Chargebacks and Billing Disputes
- Direct Resolution Preference: We strongly encourage you to contact our customer support team first if you have any questions, discrepancies, or concerns regarding a charge on your account. We are committed to resolving billing errors or financial disputes quickly and fairly.
- Unauthorized Disputes: Filing false or fraudulent chargebacks for transactions that have been successfully processed and fulfilled in accordance with our store policies may result in account suspension and permanent restriction from future purchases on our platform.
