Effective Date: August 6, 2026

At VELTRIIA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below to understand the conditions and process for returns and refunds.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must

• Be unused and in its original condition.
• Include all original packaging, accessories, and documentation.
• Be free from damage caused by misuse, improper handling, or normal wear and tear.
• Be accompanied by proof of purchase or your order confirmation.

Returns that do not meet these conditions may not be eligible for approval.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

Returns may also be declined for

• Products showing signs of use or damage after delivery.
• Items returned without original packaging.
• Products damaged due to improper use or handling.
• Clearance or final sale items, where applicable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include

• Your order number.
• A description of the issue.
• Clear photos showing the product and its packaging.

Once reviewed, we will work with you to provide an appropriate resolution.

Return Process

To start a return request, please contact our customer support team before sending any item back.

After your request is reviewed and approved, you will receive return instructions, including the return address and any additional guidance required for your shipment.

Please do not return products without prior authorization.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will work with you to arrange an appropriate solution.

For all other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to the original payment method used during checkout.

Please note that processing times may vary depending on your payment provider or financial institution.

Original shipping charges, where applicable, are generally non-refundable unless the return is the result of our error.

Exchanges

We currently offer exchanges only for items that arrive damaged, defective, or incorrect.

If you require a replacement, please contact our support team and we will be happy to assist you.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered the fulfillment process or has been dispatched, it may no longer be eligible for cancellation.

If you need to request a cancellation, please contact us as soon as possible.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

VELTRIIA

Email
info@veltriia.site

Website
https://veltriia.site